Shipping policy

Shipping Policy — GansMarket

Processing Time
Orders are normally processed within 1–3 business days after payment is confirmed. During periods of high demand or other exceptional circumstances, processing may take up to 5 business days.

Estimated Delivery Time
After processing, standard delivery to eligible addresses in the United States generally takes approximately 10–15 business days, depending on the product, fulfilment location, carrier and destination.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, high shipping volumes, weather conditions, customs procedures or other circumstances outside our reasonable control.

Shipping Availability
We currently ship to eligible addresses within the contiguous United States and Washington, D.C. Certain territories, military addresses, Alaska and Hawaii may not currently be supported.

Shipping Cost
Standard shipping is currently free for eligible orders delivered within our supported United States shipping area.

Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive tracking details by email. Tracking information may take a few days to update after shipment.

Multiple Shipments
If your order contains multiple products, items may be shipped separately and may arrive on different dates.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, please contact us as soon as possible at gan@gansmarket.net.

Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.

Delayed Orders
If we learn that we are unable to ship your order within the stated processing timeframe, we will notify you as soon as reasonably possible. Where required, you will have the option to agree to the delay or cancel the affected order for a refund.

Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us at gan@gansmarket.net. We will investigate the shipment with our fulfilment and delivery partners and provide an appropriate resolution based on the circumstances.

Customs and Import Procedures
Some products may be fulfilled from locations outside the United States and may therefore be subject to customs or import processing. Any applicable duties, taxes or import-related charges will be handled according to the information presented at checkout and applicable law.

Third-Party Fulfilment
Some orders may be prepared and shipped by third-party fulfilment partners. The use of fulfilment partners does not reduce GansMarket’s responsibility to the customer for the order.

Contact
For questions about shipping or delivery, contact us at:
gan@gansmarket.net