Refund policy
Returns & Refunds Policy — GansMarket
1. 30-Day Return Policy
GansMarket accepts eligible return requests within 30 days of delivery.
To request a return, contact us at:
Please include your order number and the product you wish to return.
Do not send any product back before receiving return instructions from GansMarket.
2. Return Eligibility
To qualify for a standard change-of-mind return, the product should generally be:
- In the same condition in which it was received
- Unused or unworn, where applicable
- Complete with accessories and components
- Returned in its original packaging where reasonably possible
We may refuse or reduce a refund if a returned product has been used, damaged after delivery or is materially different from the condition in which it was received, except where the product was defective or incorrect when delivered.
3. Change-of-Mind Return Shipping
For returns requested because you changed your mind, ordered the wrong item or no longer want the product, the customer is responsible for the cost of return shipping, unless GansMarket agrees otherwise.
Because our authorized return location may be outside the United States, please contact us before sending anything back so we can provide the correct instructions.
We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.
4. Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible at:
Please provide, where applicable:
- Your order number
- Photos of the product
- Photos of the packaging
- A photo of the shipping label
- A short video showing the issue, if useful
- A brief description of the problem
After reviewing the issue, we may offer an appropriate solution such as a replacement, refund or other remedy.
If the problem was caused by a defective, damaged or incorrect item, you will not be required to pay return shipping where applicable law requires GansMarket to cover those costs.
Do not return a damaged or defective product unless we instruct you to do so.
5. Refunds
Once an approved return has been received and inspected, or once we determine that a physical return is not required, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
After a refund is issued, your bank, card issuer or payment provider may take additional time to display the funds in your account.
We do not issue refunds to a different payment method unless required by law or technically necessary.
6. Original Shipping Charges
Standard shipping is currently offered free of charge for eligible U.S. orders, so there is normally no original standard shipping charge to refund.
If a paid premium or expedited delivery option is offered in the future, those additional shipping charges may be non-refundable for change-of-mind returns unless required otherwise by applicable law.
7. Restocking Fees
GansMarket does not charge a restocking fee for approved standard returns.
8. Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including, where applicable:
- Custom-made or personalized products
- Perishable products
- Opened personal-care or hygiene products that cannot reasonably be resold for health or safety reasons
- Gift cards
- Products clearly identified as final sale before purchase
These exclusions do not remove any rights you may have if an item arrives damaged, defective, incorrect or otherwise fails to comply with applicable law.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
Orders that have not yet entered processing may be cancelled.
Because orders may be transmitted automatically to our fulfillment partners, we cannot guarantee cancellation after processing has started.
If we are unable to ship an order within the timeframe communicated to you, we will handle the delay, cancellation and any applicable refund in accordance with applicable law.
Under the FTC's rules for internet orders, if a seller cannot ship within the promised timeframe, the customer must generally be given the option to consent to the delay or cancel for a prompt refund. Federal Trade Commission
10. Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period or tracking has stopped updating for an unusual period of time, contact us at:
We will investigate the shipment with our fulfillment and delivery partners.
If the shipment is confirmed as lost or otherwise cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund.
Customers are not required to resolve disputes directly with our fulfillment provider.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area
- Check with other members of your household or building
- Contact the carrier where appropriate
- Contact GansMarket if the package still cannot be located
We may need to conduct an investigation with the carrier before issuing a replacement or refund.
12. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
If you notice an error, contact us immediately at gan@gansmarket.net.
We cannot guarantee that an address can be changed once fulfillment has started.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
13. Exchanges
We do not currently offer direct exchanges for standard change-of-mind returns.
If you would like another product, color, size or variant, please contact us. Depending on the circumstances, we may ask you to return the original product and place a new order.
For damaged, defective or incorrect products, a replacement may be offered without requiring a new purchase.
14. How to Request a Return or Refund
Contact:
GansMarket
Email: gan@gansmarket.net
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Product concerned
- Reason for contacting us
- Photos or videos where relevant
We will provide return or refund instructions after reviewing your request.
Do not send a product back before receiving authorization and return instructions from GansMarket.
15. Authorized Return Address
When a physical return to GansMarket is required, the authorized return address may be:
GansMarket
Emmanuel Wieser Fernandez
Carrer d'en Colon, 73
07500 Manacor, Balearic Islands
Spain
You must contact gan@gansmarket.net before shipping a return so we can confirm whether a physical return is required and provide the applicable instructions.
Do not send products directly to any supplier, fulfillment provider or address printed on the original parcel unless GansMarket specifically instructs you to do so.
16. Applicable Consumer Rights
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection law.